…Joe Ruff was our third Joe but he was out of the area, however, after hearing our desperate situation he felt sorry for us and came out to help. After fixing the problem, we were ready to get on our way but something was nagging at me and I had to ask. We had been dry-camping for more than three days and I asked Joe if he would check the batteries. Good thing we did, because they were overly extended and swelled up – they were about to explode! So Joe got us back to Canyon Lake, replaced the batteries and fixed quite a few other items. He was a really nice guy. He even sold us an extended warranty which we were at first hesitant about – we had Good Sam’s before and it wasn’t all it was cracked up to be. That being said, we are glad we got it! We recommend Joe to anyone if you are in the area… Read the entire story:
Service Performed: Installed Inverter/Charger.
Evaluation of Service Performed: Response time was excellent. Contacted Joe, owner, late in the afternoon. A tech, Billy, was at our campsite the next morning. Billy was extremely professional and knowledgeable. He troubleshot our electrical problem quickly and communicated with myself and Joe to come up with the best solution. A new inverter was located in San Antonio and installed by the end of the day. They even found and repaired a propane leak on my refrigerator, no charge. These guys go above and beyond to make their customer happy. I’m not from the Canyon Lake area but these guys will be my “go to” company when repairs are needed. Their prices are also very fair.
This is written in regards to the FANTASTIC service we received from Joe, Mark and Mike . While staying at Cottonwood RV Park near Dripping Springs, I had a significant “weak intellectual moment”. We were hooking an auto transport trailer to the back of our Fleetwood RV and I did not get the hitch of the transport trailer secured properly, when loading a vehicle onto the trailer the trailer came loose from the hitch and was pushed into the rear of the RV puncturing the radiator on the RV. Obviously it was a significant problem as we were immediately stranded. The managers of the Park (Larry and Lee) recommended that we immediately call Joe Ruff . Much to our surprise Joe actually came out to the premises that day to asses our damage and begin the repair process. My wife, mother and I were shocked at how fast they came to our rescue. Thru out the process not only did they do a fantastic job of repairing our RV and getting us back on the road, we are now fortunate to call them our friends as well as the BEST repairmen we have ever met. In summary we whole heartedly recommend anyone who needs RV repair work done to call Joe. Dean, Tami and Donna
Service Performed: I can’t say enough good things about Joe Ruff and staff. Took our 5th Wheel in at 9:30 AM and was out by 5 PM. Some of that time waiting for parts. Hartland plumed the shower into the black tank. Go figure. Joe and John were on it as soon as we pulled in. Had it figured out in no time. Ordered parts, fixed a few other things that were wrong. I am telling you that I will go back for service again and again. Thank you Joe, John, and Jodie for all you did. Super folks. Could not have asked for better service or work.
My husband and I met Joe in 2006. We had made the decision to try full-time living in an RV. Big step! Joe was the maintenance technician working for the company where we made the purchase of a 36 foot fifth wheel. Joe is a man of honesty and integrity. He is very knowledgeable and makes every effort to provide customer service as his first priority. Joe, on many occasions, has gone the extra mile doing much to accommodate us as his customer.
We would never think of allowing anyone but Joe to take care of our home on wheels.
We had Joe Ruff work on our motor home when we first purchased it. Not only did he assess our problem quickly, he took care of another mechanical problem without being asked. Joe has maintained a high level of professionalism in addressing our motor home needs.
We highly recommend Joe Ruff!
BOTTOM LINE, JOE’S THE BEST!